This Privacy Policy explains how Projenta handles personal information. It is intended to reflect the requirements and principles of the Privacy Act 1988 (Cth), including the Australian Privacy Principles, where they apply to us.
1. What Personal Information We Collect
Depending on how you use Projenta, we may collect:
- identity and contact details, such as name, email address, job title and organisation;
- account details, such as login records, authentication settings and user role;
- workspace and project information, including tasks, reports, comments, files and messages;
- billing and subscription information, such as plan, invoices and payment status;
- support and communication records, including support tickets and feedback;
- technical information, such as IP address, browser type, device details and usage logs;
- analytics data about how visitors and users interact with our website and service; and
- any other information you choose to provide to us.
2. How We Collect Personal Information
We collect personal information when you:
- visit our website or use the Projenta app;
- create an account, join a workspace or accept an invitation;
- submit project content, files, comments, reports or support requests;
- contact us, register interest, request a demo or respond to communications;
- connect integrations or third-party services; or
- otherwise provide information to us directly or through an organisation using Projenta.
We may also collect limited information from service providers that help us operate Projenta, such as authentication, hosting, email delivery, analytics and payment providers.
3. Why We Use Personal Information
We use personal information to:
- provide, operate, secure and improve Projenta;
- create accounts, authenticate users and manage workspaces;
- send service messages, notifications, support replies and account updates;
- process subscriptions, billing and administration;
- respond to support requests, enquiries and feedback;
- monitor performance, prevent fraud, investigate misuse and protect security;
- understand website and product usage so we can improve the service;
- comply with legal obligations and enforce our terms; and
- send marketing or product updates where permitted, with an option to unsubscribe.
4. Disclosure of Personal Information
We may disclose personal information to:
- workspace owners, administrators and users according to workspace permissions;
- service providers that help us host, secure, support, email, analyse and bill for Projenta;
- professional advisers, insurers, auditors and legal representatives;
- regulators, law enforcement or courts where required or authorised by law;
- a buyer or successor if Projenta or its business assets are transferred; and
- other parties with your consent or at your direction.
5. Overseas Disclosure
Some of our service providers may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to use providers with appropriate privacy and security safeguards, unless an exception under Australian privacy law applies.
6. Cookies and Analytics
We may use cookies, local storage, log data and privacy-conscious analytics tools to operate the website, keep users signed in, understand traffic and improve Projenta. You can control some cookies through your browser settings, although disabling them may affect service functionality.
7. Security
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No online service can be guaranteed to be completely secure, so you should also protect your account credentials and promptly notify us of suspected unauthorised access.
8. Retention
We keep personal information for as long as needed to provide Projenta, comply with legal and accounting obligations, resolve disputes, maintain security and enforce our agreements. When we no longer need personal information, we will take reasonable steps to delete or de-identify it.
9. Access and Correction
You may request access to, or correction of, personal information we hold about you. We will respond within a reasonable period and may need to verify your identity before actioning the request. In some cases, access may be refused where permitted by law.
10. Complaints
If you believe we have breached this policy or the Australian Privacy Principles, please contact us first through our contact page with details of your concern. We will review the complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator.
11. Notifiable Data Breaches
If we become aware of an eligible data breach affecting personal information, we will assess and respond in accordance with applicable Australian data breach notification requirements.
12. Children
Projenta is intended for business and professional use. It is not directed to children, and we do not knowingly collect personal information from children without appropriate consent.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new last updated date. If changes are material, we will take reasonable steps to notify affected users.
14. Contact
Privacy questions, access requests, correction requests and complaints can be sent through our contact page.